Return & Refund Policy

Last updated: September 24, 2026

At Ali Asia Foods, we want to ensure you are completely satisfied with your purchase. Because we deal in grocery items, food products, fresh, and frozen goods, specific guidelines apply to returns and refunds in accordance with South Korea's Consumer Framework Act.

1. General Return Window

• For non-perishable, dry goods, and packaged items, you may request a return or exchange within 7 days of receiving your order, provided the item is unopened, unused, and in its original packaging.

2. Perishable, Fresh, and Frozen Goods

• Due to food safety, hygiene, and rapid shelf-life degradation regulations, perishable goods (such as fresh meats, dairy, fruits, vegetables, and frozen items) cannot be returned simply due to a change of mind.

• Exceptions: If a perishable or frozen item arrives spoiled, damaged, melted, or incorrect due to our error, you are entitled to a full refund or replacement. You must notify us within 24 hours of delivery and provide photographic evidence of the issue.

3. Non-Returnable Items

• Opened or consumed food products.

• Items damaged due to customer mishandling or improper storage after delivery.

4. Refund Process

• Once your return request is received and inspected (for eligible non-perishable goods), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment or bank account within 3 to 7 business days.