Privacy Policy
Last updated: September 24, 2026
At Ali Asia Foods ("we," "our," or "us"), accessible from https://www.aliasiafoods.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with global standards and South Korea’s Personal Information Protection Act (PIPA).
1. Information We Collect
We collect information that you provide directly to us when you register an account, make a purchase, subscribe to our newsletter, or contact customer support. This includes:
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Personal Identification Info: Name, email address, phone number, shipping address, and billing address.
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Account Credentials: Username and encrypted passwords.
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Transaction Data: Details concerning products purchased from us and payment details (processed securely via third-party payment gateways).
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Technical Data: IP address, browser type, device information, and cookies to improve your browsing experience.
2. Purpose of Collection and Use of Personal Information
We process your personal data for the following purposes:
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To process and fulfill your orders, including shipping grocery and food items.
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To create and manage your user account.
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To communicate with you regarding order updates, customer service inquiries, and promotional offers (with your consent).
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To comply with legal obligations under South Korean law (such as keeping transaction records under the Electronic Commerce Act).
3. Retention and Disposal of Personal Information
We retain your personal data only as long as necessary to fulfill the purposes outlined herein, or as required by South Korean law:
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Records of contracts or withdrawal of offers: 5 years (The Electronic Commerce Act).
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Records of payment and supply of goods: 5 years (The Electronic Commerce Act).
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Records of consumer complaints or dispute settlements: 3 years (The Electronic Commerce Act).
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Website visit/log records: 3 months (Protection of Communications Secrets Act).
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Disposal Procedure: Electronic files are permanently deleted using technical methods that prevent recovery, and physical documents are shredded or incinerated.
4. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted third parties necessary to operate our business, such as delivery/courier partners to ship your groceries and payment gateway providers, all of whom are bound by strict confidentiality agreements.
5. Your Rights as a User
Under South Korean PIPA and global data laws, you have the right to:
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Access, correct, or request the deletion of your personal data.
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Withdraw your consent to data processing at any time. You can exercise these rights by logging into your account profile or by contacting us directly at our support channels.